Technical Questions

hand holding jarHow do I access the app?

For iPhone/iPad users, you can download FoodSwitch from the Apple iTunes store or via the App Store on your device.

For Android users, you can download FoodSwitch from Google Play online or via your device.

The app is free of charge. An internet connection (3G, 4G or Wi-Fi) is required to download the app and to share information by social media and email. Standard usage charges may apply - check with your internet and mobile service providers for more information.

 

What devices does FoodSwitch work on?

The app is available for iOS and Android1.

FoodSwitch works on:

  • Apple mobile devices that have a camera with auto-focus. Requires iOS 5.0 or later.
  • Android1 devices running versions 2.2, 2.3.x, or 4.0.x

Please note that if you’re using a smartphone or tablet without a camera capable of auto-focus, FoodSwitch may not be compatible with this device. Without auto-focus, the pictures of the barcode will be blurry and FoodSwitch will be unable to identify the barcode. Users with iPhone 3G may find that scanning does not work in all conditions as the camera has a fixed-focus lens.

 

Is FoodSwitch available to anyone?

FoodSwitch is free and available to everyone in New Zealand who uses an Apple or Android smartphone that supports the FoodSwitch app!

 

What if I don’t have a smartphone?

The National Institute for Health Innovation, The George Institute and Bupa are working on solutions to give more people access to FoodSwitch technology.

 

Why isn’t the app scanning the barcode?

If you’re having trouble scanning with a compatible device, here are some tips that may help you scan more easily:

  • Shake your phone to force the camera to auto-focus
  • Try using in different light to avoid glare and shadows
  • Check the autofocus capability of the camera. Try tapping on the screen at far and near objects to see if the focus changes
  • Some users have also found it helpful to hold the object further away from the camera and make sure it doesn't fill the whole screen so that the autofocus can find the barcode.

If you’re using a smartphone or tablet without a camera capable of auto-focus, FoodSwitch may not be compatible with this device. Without auto-focus, the pictures of the barcode will be blurry and FoodSwitch will be unable to identify the barcode.

 

Is the app free? Will future updates also be free?

The app is free of charge and available to everyone. There are no plans to charge for FoodSwitch in the future.  

 

Why can't I access Twitter?

Make sure your Wi-Fi or internet connection is working. You need a working Twitter account before you can log on and post a message.

 

Why can't I access Facebook?

Make sure your Wi-Fi or internet connection is working. You need a working Facebook account before you can log on and post a message.

 

Can I use the app outside New Zealand? 

An Australian version of the app can be downloaded from the Australian iTunes and Google Play stores.    

 

Are there any other apps by NIHI, Bupa, or the George Institute?

Bupa has a range of medical and health apps available for download in New Zealand http://www.bupa.com.au/health-and-wellness/tools-and-apps/mobile-apps/foodswitch-app

 

Who do I contact if I have a question that hasn’t been answered here?

You can give feedback or ask a question by email at foodswitchenquiries@nihi.auckland.ac.nz


1Android is a trademark of Google Inc